Ongoing Systems Support
Monthly systems care
Bounded hours for fixes and the small changes that pile up.
The work
Systems drift. Staff change, suppliers change, and the small fixes nobody owns queue up until they are big enough to need a project.
We take an agreed number of hours each month, bounded on both sides, and work a queue you can see. Priority goes to whatever is costing you time, not to whoever asked loudest. The same engineer each month, a short written note of what changed, and warning before anything renews or lapses.
How it runs
Understand
We watch how the work really moves, which is never what the process document says. Where does it stop? What gets typed in twice? What only works because Dawn on the front desk remembers the workaround, and what happens the week Dawn is in Portugal?
Scope
Then we pick. Whatever costs the most hours or carries the most risk goes first, written up as a bounded job with a price on it. You'll know exactly what you're getting before anyone writes a line of code.
Build
We build it, then put it in front of the people who actually have to use it every day, while it is still cheap to change. They always find things we missed, which is the whole reason they see it in week two rather than at the handover.
Handover
You get the working system, clear documentation, and a handover to whoever owns the process. Keep us involved afterwards if it helps. The point is that you do not have to.