Ongoing
Ongoing Systems Support
For systems that need to keep working after launch.
Systems need small changes after they go live. Staff change, suppliers change, tools change, and the setup falls out of step with the way the business now works. We provide bounded monthly support for fixes, access updates, automation monitoring, documentation, and practical improvements.
What this covers
How it runs
Understand
We watch how the work really moves, which is never what the process document says. Where does it stop? What gets typed in twice? What only works because Dawn on the front desk remembers the workaround, and what happens the week Dawn is in Portugal?
Scope
Then we pick. Whatever costs the most hours or carries the most risk goes first, written up as a bounded job with a price on it. You'll know exactly what you're getting before anyone writes a line of code.
Build
We build it, then put it in front of the people who actually have to use it every day, while it is still cheap to change. They always find things we missed, which is the whole reason they see it in week two rather than at the handover.
Handover
You get the working system, clear documentation, and a handover to whoever owns the process. Keep us involved afterwards if it helps. The point is that you do not have to.
Related services
Most jobs touch more than one of these. If you are not sure where yours sits, get in touch and we will say.