Frequently asked questions

Pick the service that matches where the work gets stuck. If customers cannot find you or reach you, start with Website Design & Web Development. If work gets typed in twice or lives in a fragile spreadsheet, start with Custom Software, Automation & AI. If nobody is sure who owns the domain, the email or the accounts, start with Fractional IT Support & Cloud. If something is already live and needs looking after, start with Ongoing Systems Support. Not sure? Send a short email about where the work gets stuck and we will name the sensible next step.

Website Design & Web Development builds fast websites and online shops. Custom Software, Automation & AI builds workflows, internal tools, web apps and AI assistants. Fractional IT Support & Cloud sets up email, data, security, backups and cloud. Ongoing Systems Support looks after them every month, on plans priced by system.

A Starter website of up to 5 pages starts from £300, a Business website from £1,000 and an online shop from £600. Every price is a starting point, and you get a fixed quote in writing before any work starts. Add-ons such as online bookings or a quote calculator are listed on each website page.

Whatever fits the site best. Most are built with Astro, with React or Vue for the interactive parts and a content editor when you want to update pages yourself. Web apps get the back end that suits them, for example Go, Python or Node.js with TypeScript, and a database such as PostgreSQL. Online shops run on Shopify or an open-source shop you own outright. We can build on WordPress when we must, but we generally advise against it due to performance and security issues.

Yes. Customer portals, booking and quoting systems, dashboards and internal tools with secure logins, accounts and payments sit under Custom Software, Automation & AI. The rough line: a website brings enquiries in, and a web app is software your team or your customers use every day.

No. The job is to fix the friction and pick the right shape for it. Sometimes that is a custom tool. Sometimes it is an off-the-shelf product, a cleaner connection between two systems, better account ownership, or one automation inside something you already pay for.

That is usually the point. We keep what works, connect what should be talking, write down how it fits together, and only suggest replacing something when keeping it costs more than moving.

Yes. Website chatbots and voice receptionists that answer customers, book appointments, add leads to your CRM and search the web when a question needs current information. Also workflow automations, document and email classification, and AI inside internal tools. We use AI where the input is messy enough to need it.

When the input is unstructured: emails, PDFs, documents, conversations, free-text requests, and routing that needs judgement. For predictable steps such as invoicing, records and fixed approvals, plain automation is better and cheaper to run.

If a service has a sensible way to connect, we can usually work with it. Integrations use the automation tools you already pay for, or direct API work and custom code where those run out. Websites are usually Astro or React, with WordPress where it fits. Anything built from scratch uses TypeScript with React, Next.js, Astro and Node.js. On the business side: Microsoft 365, Google Workspace, Xero, HubSpot, Stripe and Slack. Hosting is Cloudflare, AWS or GCP. None of that is a fixed list. The tool follows the workflow, not the other way round.

An MSP is useful for devices, helpdesk, patching and day-to-day tickets. We sit around the systems behind the work: domains, email, hosting, backups, suppliers, automations, websites, internal tools, documentation, and somebody owning it.

Describe the job by email, WhatsApp, chat or phone. We ask the questions that matter, then send a fixed quote in writing before any work starts. Migrations and backup projects start with a review of your data, because their timeline depends on it.

Yes. Code, configuration, documentation, accounts and data belong to the business, with the important accounts in your name. Everything is handed over with a written map, so another technical partner can pick it up if you ever want one.

Website care starts from £20 a month and covers small changes, security updates, uptime monitoring, DNS and renewals. Systems care starts from £95 a month and covers your website, email, domain and backups, with tested restores and small changes up to 1 hour a month. Cloud care and Automation care look after cloud accounts and workflows.

Because it was designed to be looked after. It comes documented, owned by you and straightforward to change, so support hours go on the change itself rather than on working out how everything fits together.

Colchester, Essex, in the UK. We work remotely with businesses in any country, and most of our clients are in the UK, the US and Europe. Calls are booked at a time that suits your time zone.

Usually you are a small business, charity or professional practice where the technology has grown faster than the setup: repeated admin, unclear ownership, fragile handovers, systems that do not talk, or one person holding too much of it in their head. Or you are a trade or local business that needs a website customers can find and contact.

Modern mail services such as Google and Microsoft enforce strict authentication rules. If your domain is missing proper SPF, DKIM or DMARC records, receiving mail servers treat your quotes as suspicious and filter them. We audit your DNS records, configure SPF, DKIM and DMARC correctly, and test inbox delivery so your messages reach clients.

Yes. We run mailbox migrations in a strict order: set up the destination mailboxes, pre-sync the message history, adjust the DNS records, then run a final sync. That order is what keeps mail from being lost during the move.

We set up standard onboarding and offboarding steps. When someone leaves, their access to Microsoft 365 or Google Workspace, cloud drives and third-party tools is removed, their mailbox is archived or forwarded to a manager, and company files stay protected.